Communispace Corporation

Website: www.communispace.com

The world’s most admired brands turn to Communispace Corporation, the leader in generating game-changing insights via private online customer communities. Founded in 1999, the company has created more than 350 customer communities for industry leaders such as Kraft, Hewlett-Packard, Charles Schwab, Hallmark, Unilever, GlaxoSmithKline, and Hilton Hotels Corporation. Headquartered in Watertown, Massachusetts, the company has offices in Atlanta, Chicago, London, New York, San Francisco, as well as San Remo, Italy and Sydney, Australia.

Attensity

Website: www.attensity.com

• Do you really know what your customers are saying?
• Can you draw actionable conclusions from these conversations?
• Do you want to provide superior customer experience across every channel, improving customer acquisition and retention?

With Attensity’s LARA methodology, you are able to

Listen to open-ended, independent conversations, anywhere.
Analyze the important facts contained.
Relate by blending these “actionable facts” with other data.
Act by “closing the loop” with the customers.

Attensity Analyze allows organizations to glean and analyze candid, customer opinions about brand and products, delivering the insights needed to make informed decisions and deliver better solutions.

Many Attensity customers, are benefitting from this unique capability. Please speak to one of our representatives for a case study or for a reference.

Integrasco

Integrasco is one of the world's pre-eminent providers of social media monitoring and insight services and, since 2004, we have been helping blue-chip brands like Vodafone, Sony Ericsson and EDF measure how they are perceived in social media, and advising them on appropriate strategies to engage with, and influence, online communities in order to enhance their reputations. Our source-independent data structure, advanced AI-based software robots and an unerring commitment to high-end analytics guarantee an offering that is vastly superior to those in the commoditised 'search and retrieve' arena. Clients benefit additionally from genuinely tailored solutions, face-to-face consulting support on demand, and unsurpassed multi-category expertise.

Portrait Software

Website: www.portraitsoftware.com

Portrait Software enables organizations to engage with each of their customers as individuals, resulting in improved customer profitability, increased retention, reduced risk, and outstanding customer experiences. This is achieved through a suite of innovative, insight-driven applications which empower organizations to create enduring one-to-one relationships with their customers. The Portrait suite seamlessly integrates the world's most advanced customer analytics, powerful inbound and outbound campaign management, and best-in-class business process integration to drive real-time customer interactions that communicate precisely the right message through the right channel, at the right time.

Rapide

Website: www.rapide.co.uk

Rapide’s solutions are designed to facilitate both sides of the conversation. Our ability to distribute thousands of marketing messages is complimented by award winning technology which gathers and understands what your customers are thinking. We are the only UK company to offer such a comprehensive engagement solution. Over a third of the FTSE 500 rely on our services.

Maritz

Website: www.maritz.com

MicroStrategy

Website: www.microstrategy.co.uk

MicroStrategy, a global leader in business intelligence technology, provides integrated reporting, analysis, and monitoring software that helps leading organizations worldwide make better business decisions every day. MicroStrategy empowers business users to make informed decisions by providing timely, relevant, and accurate answers to their business questions.

Organisations choose MicroStrategy to bring together the depth and breadth of customer information needed to perform in-depth customer analyses, including segmentation, behaviour, loyalty, and demographic analysis targeted at maximising customer retention and improving offerings and campaigns.

Textserv

Website: www.textserv.com

TextServ, a next generation Consumer Insights company, enables positive connections between brands and consumers, forging better relationships, driving sales and reducing churn. Our enterprise solutions provide brands with a 360o customer engagement model: from media campaign interactions through to lifetime customer feedback & management.

• Get to know your customers & better understand their needs
• Solicit feedback at the point of sale & during life-cycle events
• Solicit feedback from product packaging & new product launches
• Reduce churn, promote loyalty & increase revenue
• Improve customer service & manage issue resolution
• Measure relative performance of retail locations
• Convert passive advertising impressions into real customers
• Measure media effectiveness and source of retail traffic
• Run targeted direct marketing campaigns

VISION Consulting

Website: www.vision.com

VISION Consulting is a management consultancy committed to designing and driving transformations that produce step changes in its client’s revenue, profits, and market share. VISION specializes in designing and implementing world-class customer experiences fast and doing it with back office redesigns that keep reduce costs and create much admired, high performance cultures. Founded in 1984, our clients include leading companies in the financial services, telecommunications, and utilities sectors in the UK, USA, Ireland, and Latin America. Among our recent clients who have grown through service are Scottish and Southern Energy, Lloyds TSB, and NCR.