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Improving Customer Satisfaction, Loyalty & Profit With Actionable Customer Insight

“How you gather, manage and use information will determine whether you win or lose” – Bill Gates

Bill certainly had the right idea didn’t he? Yet organisations from across the globe are still striving for that winning position...

As you well know, the potential gains to be made from obtaining and exploiting customer insights are huge. However, the challenges that come hand in hand with collecting and analysing data from across multiple contact channels, and ensuring improvements are made across various business units as a result, are all too often preventing these gains from beings realised.

And that’s where the Customer Insight Exchange comes in.

Following the huge success of the Customer Experience Exchange, which in October 2009 attracted 180+ international customer experience experts, the Customer Insight Exchange has been developed to provide you with an Executive level forum where you can delve deep into the key issues of customer insight with your international peers.

With an unprecedented speaker line-up on hand to facilitate discussions and share their secrets to success, enquire to today to find out if you qualify to attend.

Featured Videos

video_sm Mike Harris on Customer Engagement and Loyalty
Mike Harris, Founding CEO, First Direct & Egg Plc

video_smSimon Calver on Customer Driven Innovation and Organizations
Simon Calver, CEO, LOVEFiLM