Media Partners

Website: www.customermanagementiq.com
Phone: 1-646-454-4559

Become a member of Customer Management IQ and receive complimentary access to resources that will keep you at the forefront of industry change. You will receive access to our growing library of multi-media presentations from industry leaders, an email newsletter updating you on new content that has been added, free aggregated news feed from over 1000 global news sources tracking your industry and special member only discounts on events.

Become a member here: www.customermanagementiq.com/join.cfm

The Chief Marketing Officer (CMO)

The Chief Marketing Officer (CMO) Council is dedicated to high-level knowledge exchange, thought leadership and personal relationship building among senior corporate marketing leaders and brand decision-makers across a wide-range of global industries.

Henley Business School

Website: www.hccmsite.co.uk
Contact: Tony Harrington, Assistant Director, The Henley Centre for Customer Management
Tel: +44 (0)1908 674912
Email: tony.harrington@henley.reading.ac.uk

The primary objective of the Henley Centre for Customer Management is to promote Customer Focus and Service Excellence best practice. It does this by observing practice in leading companies and synthesising this into useful knowledge that helps members to improve their own Customer Management and Customer Service plans and implementations. The Centre, under the directorship of Professor Moira Clark, provides a genuine opportunity to harness the forward thinking that could put you ahead of your competition. It brings together business practitioners, industry thought-leaders and experts/academics to help organisations to tackle today's business challenges through an ongoing programme of workshops and highly focused research projects. If you are interested in becoming a member of the Henley Centre for Customer Management or just want to know more about it, please contact Tony Harrington who’s details are above.

FEDMA

Website: www.fedma.org

FEDMA, the Federation of European Direct and Interactive Marketing, represents the sector in all its forms at European level. FEDMA's objective is to protect and promote the European direct and interactive marketing sector by creating, through representation, self-regulation and information, acceptance of and confidence in direct and interactive marketing within a healthy commercial and legislative environment in which the sector can profitably operate and develop. Representing the interests of over 18,000 companies, FEDMA is the single voice dedicated to building the business of cross-border direct and interactive marketing, both through its vast network of businesses within and beyond Europe, and by representation within the EU institutions and other international bodies. All our members enjoy a wide range of services. Please click here for a complete list of direct marketing associations in Europe and elsewhere affiliated to FEDMA.

HKCCA

Website: www.hkcca.com

The Hong Kong Call Centre Association (HKCCA) represents the contact centre industry in Hong Kong and Southern China and was formed by a group of call centre users in September 1999. The association has a mission to help local organisations improve their customer service by deploying the best management practices and latest technologies. It aims to promote excellence in three main areas: Process Improvement, People Management and Technology.

To find HKCCA on Facebook, to follow them on Twitter or join their Linkedin group please click the links below.

Mycustomer

Website: www.mycustomer.com

MyCustomer.com is the leading online community for CRM professionals in the UK, serving over 70,000 members with a wealth of breaking news, features, research and analysis, and forums; covering key topics including: Customer Intelligence; Customer communication; and Customer service and experience.