Customer Management IQ

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Your 2010 Sponsors & Exhibitors

_Sponsors

2010 Media Partners

2010-media-partners

Your World-Class Insight Experts

Your Keynote Speakers:

  • Federico Trovato, Vice President Consumer & Market Intelligence, Philips Consumer Lifestyle
  • Moira Clark, Director of The Henley Centre for Customer Management, Henley Business School
  • Jeff Resnick, Director of Consumer Insights, eBay

Top Insight Executives:

  • Jim Burrell, Senior Vice President, European Operations, Enterprise Rent-a-Car
  • Marc Anné, Vice President Customer Insights & Advocacy, Orange Business Services
  • Jesse Lewis, Global Head of Customer Feedback Management, Deutsche Telekom
  • Max Kelly, Managing Director, Virgin Insight
  • Sarajit Mitra, Group Head, Marketing Planning & Insight, HSBC
  • Lee Mostari, Head of Customer Experience and Voice of the Customer, T-Mobile
  • Mike Sowden, Head of Service Quality, First Direct
  • Shir Liany-Hazaz, Head of Service Quality, Leumi Card
  • Tony Watson, Head of Non-Matchday Sales & Chairman of Stadium Experience, Everton Football Club
  • Johan Vanhoyland, Head of Client Services, ING
  • Mark Perrett, Head of CRM, E.ON UK Retail
  • Dawn Cox, Head of Customer Service Development, Audi UK
  • Jukka Hekanaho, Director of CRM, formerly Bank Sarasin
  • Sam Ellis, Customer Experience & Loyalty Manager, Managed Operations, Atos Origin