Customer Insight & Analytics Exchange

26 - 28 January, 2015

London, UK

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The leading customer insight & data analytics event in Europe for senior executives

Big Data Analytics is revolutionising the way in which businesses are analysing data.

More than 2.5 quintillion bytes of data are created every day through a range of activities including social media posts, transactions, smart phones, digital videos and audio recording.

Organisations are seeing exponential growth in the amount of data managed with an expected increase of 76% within the next 12-18 months.

In 2014 enterprises will spend on average $8M on big data related initiatives and 70% of enterprise organisations have either developed or are planning to develop big data related projects.

The exclusive, invitation-only 2015 Customer Insight and Analytics Exchange: Utilising Big Data has been tailored for 60 Global & Regional Director of Data Analytics, Marketing, BI, Customer and Customer Insight who will come together in January to discuss their most pressing business challenges in a frank and open networking environment.

Here’s a sneak peak at some of the sessions that the Exchange has in store for you:

  • The new role of Chief Data Officer: How to avoid the most common obstacles of big data. Discussed by Chief Data Officers of Santander and The Economist. View the agenda.

  • How big data analytics can translate into a smarter shopping experience. Explained by Director BI and Data Services of macys.com and Customer Director of Shop Direct. View the agenda.

  • How to build a successful strategy that translates complex data into valuable customer insight. With the expert opinions of Director, Sales and Marketing Consumer Intelligence at Microsoft, Head of Insight at British Gas and Head of European Customer Analytics & Decision Support at eBay. View the agenda.

  • Why embracing Big Data is something that all companies must do to survive. With strategic insight from Principal Analyst, Forrester. View the agenda.

  • Industry leading round table discussions on some of the hottest topics on Big Data and Customer Insight led by the likes of Head of mData, EE; Head of Big Data and Analytics, M&S, and Head of insight, AXA Wealth, to name a few. View the agenda.
Don’t miss your chance to join them and be part of Europe’s leading network for senior insight and analytics professionals. Find out today if you qualify for a place at this exclusive invitation-only event.

2015 Speaker Highlights

Forrester
Rusty Warner
Principal Analyst
Forrester
Santander
David Hayes
Chief Data Officer
Santander
HSBC
Hany Choueiri
CDO, Europe & Head of Data Quality Services
HSBC
The Economist Group
Stephane Pere
Chief Data Officer
The Economist Group
Shop Direct
Dene Jones
Customer Director
Shop Direct
Macys.com
Dirk Garner
Director BI and Data Services
Macys.com
NIHR Clinical Research Network
Richard Corbridge
Chief Information Officer
NIHR Clinical Research Network
eBay
Michael de Halpert
Head of European Customer Analytics & Decision Support
eBay

Sponsors & Exhibitors
Sponsor
VERINT
Verve
Retail Insight
Media Partners
Independent Research Partner
Forrester
Media Partners
Customer Experience Magazine
Retail Gazette
Call Center IQ
Dialogue

  • Delivering Real Facts, Figures and Analysis through Customer Insight to Support Business Needs and Provide Actionable Insight
    The Customer Management Exchange Network spoke with Charles Du Reau, Consumer & Market Knowledge Director at Ubisoft Entertainment (a global video game publisher and developer) to discuss the work he has been doing to restructure the insight team, why the changes were needed and the key benefits they are already seeing as a result. Charles also spoke about how they can provide actionable insight for the business, build customer centric organisation and further discusses the emerging trends, technologies and services that can assist the insight function in the future.