Customer Insight & Analytics Exchange

27 - 28 January, 2015


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The leading customer insight & data analytics event in Europe for senior executives

More than 2.5 quintillion bytes of data are created every day through a range of activities including social media posts, transactions, smart phones, digital videos and audio recording.

In 2014 enterprises will spend on average $8M on big data related initiatives and 70% of enterprise organisations have either developed or are planning to develop big data related projects.

The exclusive, invitation-only 2015 Customer Insight and Analytics Exchange: Utilising Big Data has been tailored for 60 Global & Regional Director of Data Analytics, Marketing, BI, Customer and Customer Insight who will come together in January to discuss their most pressing business challenges in a frank and open networking environment.

Here’s a sneak peak at some of the sessions that the Exchange has in store for you:

  • The new role of Chief Data Officer: How to avoid the most common obstacles of big data. Discussed by Chief Data Officers of Santander and The Economist. View the agenda.

  • How big data analytics can translate into a smarter shopping experience. Explained by the Customer Director of Shop Direct. View the agenda.

  • How to build a successful strategy that translates complex data into valuable customer insight. With the expert opinions of Director, Sales and Marketing Consumer Intelligence at Microsoft, Head of Insight at British Gas and Head of European Customer Analytics & Decision Support at eBay. View the agenda.

  • Why embracing Big Data is something that all companies must do to survive. With strategic insight from Principal Analyst, Forrester. View the agenda.

  • Industry leading round table discussions on some of the hottest topics on Big Data and Customer Insight led by the likes of Head of mData, EE; Head of Big Data and Analytics, M&S, and Head of insight, AXA Wealth, to name a few. View the agenda.
Don’t miss your chance to join them and be part of Europe’s leading network for senior insight and analytics professionals. Find out today if you qualify for a place at this exclusive invitation-only event.

2015 Speaker Highlights

Rusty Warner
Principal Analyst
David Hayes
Chief Data Officer
The Economist Group
Stephane Pere
Chief Data Officer
The Economist Group
Shop Direct
Dene Jones
Customer Director
Shop Direct
Crispin Rogers
Director, Targeted Marketing Solutions
Mike Hyde
Director of Business Insights
Michael de Halpert
Head of European Customer Analytics & Decision Support
Dónal Doyle
Head of Big Data and Insights

Sponsors & Exhibitors
Media Partners
Independent Research Partner
Media Partners
Customer Experience Magazine
Retail Gazette
Enterprise Management 360°
Call Center IQ
CX Network

  • The data directive: How data is driving corporate strategy—and what still lies aheadThe data directive: How data is driving corporate strategy—and what still lies ahead
    An Economist Intelligence Unit report commission by WIPRO seeks to explore the degree to which the ongoing data revolution within business is delivering truly strategic change within companies, as opposed to more incremental optimisation gains. It also looks at how the wider trend toward a greater reliance on data is affecting the strategic management of businesses at a C-suite level, across a range of industries. This is a must read!
  • Understanding Customer Insight & Analytics Leaders' Top 10 Investment Priorities for 2015 and Beyond
    Ahead of the Customer Insight & Analytics Exchange: Utilising Big Data, we surveyed our elite group of insight, analytics and big data leaders attending the Exchange to understand their biggest business challenges and which tools and solutions they plan to invest in over the next 12 - 24 months to ensure their insight and analytics initiatives are resulting in increased customer acquisition, loyalty and profit.
  • Exclusive Q&A with Rusty Warner, Forrester's Principal Analyst serving Customer Insights Professionals
    Forrester Principal Analyst serving Customer Insights Professionals, Rusty Warner’s keynote presentation on day one of the forthcoming Customer Insight & Analytics Exchange: Utilising Big Data (London, January 27 - 28, 2015) provides great insights and exclusive examples of how embracing Big Data is something that companies must do to survive, since success in the age of the customer hinges on a brand’s ability to understand and address the expectations of the empowered consumer.
  • Big Data, Insight & Analytics: Investing in the Future
    Big data or smart data? How will senior executives responsible for data analytics, customer insight and big data overcome their biggest challenges?

    We surveyed our network of Data Analytics, Customer Insight, Marketing and Big Data executives from leading organisations to find out their biggest challenges for the next 12 months and more specifically what they will be investing in to overcome them.
  • Driving Organisational Change by Uncovering the Hidden Value of your Data and Providing Actionable Insight
    The Customer Insight & Analytics Exchange surveyed our insight and analytics professional community and conducted four in-depth interviews with industry leaders to explore their take on the biggest challenges for organisations when implementing new strategies to gain a higher level of consumer insight, build a truly customer-centric organisation and also examine the key trends in customer insight & analytics and how this data can become actionable intelligence that drives ROI and improves the customer experience.
  • Delivering Real Facts, Figures and Analysis through Customer Insight to Support Business Needs and Provide Actionable Insight
    The Customer Management Exchange Network spoke with Charles Du Reau, Consumer & Market Knowledge Director at Ubisoft Entertainment (a global video game publisher and developer) to discuss the work he has been doing to restructure the insight team, why the changes were needed and the key benefits they are already seeing as a result. Charles also spoke about how they can provide actionable insight for the business, build customer centric organisation and further discusses the emerging trends, technologies and services that can assist the insight function in the future.