Customer Insight & Analytics Exchange

09 - 10 July, 2013

Sopwell House, Hertfordshire, United Kingdom

Thanks to all the speakers, delegates and solution providers of the Customer Insight and Analytics Exchange who helped make the event a great success! We are looking forward to the next edition. To request your delegate invitation or to attend as a solution provider email: or call: +44 (0)20 7368 9484

The 2014 Website is Coming Soon!

Hear from past delegates and sponsors


Driving Organisational Change by Uncovering the Hidden Value of your Data and Providing Actionable Insight!

With customer expectations increasing and customer behaviour changing; the need for enterprises to put the customer first has never been stronger. However, extracting meaning from data and providing customer insight that drives change is a difficult process and unique to each organisation. In order to deliver strategic value from customer intelligence and market insight, it is important to recognise the value market research, data analytics and customer insight plays in this process. Yet the real challenge lies not only in recognising customer behaviour but in gaining the support and commitment at all levels to adopt a customer-centric approach.

The exclusive, invitation-only forum, taking place in London on 9th – 10th July, the 2013 Customer Insight & Analytics Exchange will be bringing together the Europe’s leading minds in Customer Insight, CRM, Analytics and Market Research, from across a range of B2C and B2B organisations, to discuss key issues including:

  • Putting the customer at the heart of the business through CEO and key internal stakeholder buy-in
  • Managing and analysing big data effectively to unlock customer insights that lead to profitable business decisions
  • Driving up customer acquisition, retention and experience through intelligent segmentation
  • Delivering strategic value from customer intelligence
  • Measuring commercial outcomes and the added value your initiatives deliver to the business
  • Driving increased value from every customer interaction through accurate customer journey mapping

Join us in London in July and have the unique opportunity to be a part of this exclusive invitation-only event.

Sponsors & Exhibitors
Media Partners

Leading Speakers for 2013 Include:

ABCG Consulting and Training
Mike Ashton
Managing Director
ABCG Consulting and Training
James McCormick
Senior Analyst - Customer Intelligence
Liz Lamb
Head of Insight Planning
BT plc
Joanna Howard
General Manager
BT plc
Chris Combemale
Executive Director
Caroline van den Bos
Head of Customer & Market Insight

What is Customer Experience?

Our Delegates Say It Best

“Thought provoking and very informative! Made me take a long hard look at our customer insight strategy” - General Manager of Customer Services, BMW Financial Services
“An excellent opportunity to meet suppliers who ordinarily might not be on your radar, and to network with industry peers” - Head of Customer Insight, Post Office
“Another great IQPC Exchange event, some good speakers from leading companies sharing their thoughts about customer insight. Given me plenty of ideas to take back to T-Mobile” - Head of Customer Experience & VOC, T-Mobile

» View more

Download the 2013 Delegate Information

Download the 2013 Solution Provider Information Pack

Download the 2013 Solution Provider Information Pack

Download the 2013 Customer Insight and Analytics 2013 Agenda

Customer Insight and Analytics Exchange Agenda